Boards Take Heat When CEOs Falter ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­    ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­  
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4/2/26 – Issue 11.13 – Your weekly news on all things board. 

Directors Domain Header 22-1

Parlez-vous governance? While Air Canada’s CEO was forced to exit after failing to address his French speaking audience in their native tongue, observers say the board is ultimately responsible, as they chose a non-French speaker for a role that requires communication with francophones, and made matters worse by not requiring him to learn the language. Communication with stakeholders is, after all, a key leadership responsibility. At American Airlines, the issue isn’t which language is being spoken, but that leadership of a pilots’ union says they’re being denied the opportunity to speak to board members at a time when frustration is mounting with the airline’s strategy and financial performance. Elsewhere in the travel industry, Norwegian Cruise Lines appointed five new directors to appease activist investor Elliott Management. Snapchat also finds itself in the sights of an activist campaign, criticizing it for underperforming in the market. There are a number of insightful perspectives this week on how boards can better serve their CEOs, in ways that would help businesses succeed and perhaps avoid activist interest, and that might include refreshing their composition. Not surprisingly, D&O insurance is evolving as boards find themselves responsible for an ever-expanding portfolio of risks. After all, it’s not just the airlines who are finding that governance accountability is in the air.

 

In the Spotlight

 

A Crisis, a Language Misstep and a CEO Exit

Air Canada CEO exits amid backlash over English-only response

 

“Michael Rousseau never learned French and it appears to have cost him his job. The chief executive officer of Air Canada is leaving the airline amid intense backlash over his handling of a crash at LaGuardia Airport that killed the two pilots of an Air Canada Express flight and injured dozens of passengers. The 68-year-old was under pressure from politicians and many others in French-speaking Quebec, where the airline is based, after he responded to the March 22 runway collision with a video in English and didn’t share his condolences in French. Airlines CEOs are expected to be adept leaders in a crisis, including deft communication, and Rousseau’s hastily announced retirement shows how Canada’s complicated language politics continue to loom over the country’s business world.” WALL STREET JOURNAL

 

Opinion: The Governance Behind Air Canada’s Misstep

Critics say governance, not just leadership, shaped the outcome

 

“There’s a French dictum: Il faut tourner sept fois sa langue dans sa bouche avant de parler. It means think before you speak. Air Canada’s outgoing CEO, Michael Rousseau, could have benefited from that wisdom before he offered his condolences in a by-and-large English video message (save for ‘bonjour’ and ‘merci’) after a collision at New York’s LaGuardia Airport killed two Canadian pilots, including a francophone. Ditto for the airline’s corporate directors, who have spent years offering Canadians double-speak about the importance of French, this country’s other official language. Mr. Rousseau isn’t solely to blame for his latest French faux pas. Indeed, this foul-up points to failures of corporate governance at the flag carrier. The issue isn’t whether the top executive at Air Canada should speak French. Of course, that should be a basic job requirement to lead a Montreal-based company. A CEO cannot lead if he (or she) is incapable of communicating with staff and customers. Rather, the buck stops with the board of directors for appointing Mr. Rousseau to the CEO role in the first place, given his language limitations. They compounded this error by failing to ensure he became fluent despite statements conveying that this was a priority.”  GLOBE AND MAIL

 

From Boardspan this Week:

The Governance Curve: A Roadmap to Greater Board Effectiveness

The most successful boards have a lot in common: They proactively meet their governance responsibilities, thoughtfully address evolving board norms, lean into the increasing complexity of board work, and seek to continually elevate their own performance and contributions to their organization. Many boards increasingly look for a board effectiveness framework to help guide this work. It sounds simple, but in practice, it requires staying on top of a lot of details while also preparing for what may be needed in the future.

Explore The Governance Curve

Across the Board

 

American Airlines Pilots Union Pushes for Board Engagement

Tensions are building as financial performance lags behind peers 

 

“Leadership for the union that represents 16,000 American Airlines pilots is threatening to take criticisms of senior management to stakeholders if the carrier's board of directors refuses to meet with them over lagging financial results that have created a gap between the airline and competitors United Airlines and Delta Air Lines. ‘Over the past year, we waited to see the results of their plan,’ Allied Pilots Association vice president Chris Torres, a captain at the airline, said in a video posted to social media on Sunday. ‘Candidly, it’s been more of the same.’…. Torres added that CEO Robert Isom has ‘flatly refused’ to have a board member involved in ‘any discussion.’ Tensions between American, which operates its central hub at DFW International Airport, and the labor unions representing flight attendants and pilots escalated in January after another year of poor financial performance in comparison to United and Delta…. It was the first time the union has taken such an action against a sitting chief executive in the union’s nearly 50-year history.” YAHOO FINANCE 

 

Norwegian Cruise Line Recasts Its Board Amid Activist Pressure

Agreement with Elliott ushers in sweeping changes aimed at improving performance

 

“Norwegian Cruise Line Holdings has reached a cooperative agreement with activist investor Elliott Investment Management and has appointed five new board members. The new members include two former travel industry executives: former British Airways CEO Alex Cruz and former Disney Experiences CFO Kevin Lansberry. New CEO John Chidsey has been named chairman. The other three new board members are Steve Pagliuca, a former managing partner of Bain Capital; Brian MacDonald, president and CEO of auto sales tech company CDK Global; and Jonathan Cohen, CEO of Hepco Capital Management. Four current board members are resigning: Stella David, David Abrams, Harry Curtis and Mary Landry…. Elliott says it owns an NCLH stake exceeding 10% and called for change in board leadership in February toward a goal of increasing shareholder value…. During the company's earnings call earlier this month, Chidsey had said the company needed improvement on ‘execution and coordination’ of its business strategy.” TRAVEL WEEKLY

 

Activist Push Targets Snapchat’s Valuation Gap

Irenic Capital calls for strategic changes to unlock significant upside

 

“Activist investor Irenic Capital Management has built a roughly 2.5% stake in Snapchat and is asking the company’s leadership to make a series of changes to boost the company’s valuation, including laying off employees and closing or spinning off its Specs business. Irenic sent a letter on Tuesday to Snapchat Chief Executive Officer Evan Spiegel arguing that the social-media company’s market capitalization should be closer to $35 billion, as opposed to its current enterprise value of around $7.9 billion. The activist investor said Snapchat has underperformed the Nasdaq by 444 percentage points since its initial public offering, adding that a dollar invested in Snapchat at the time of the IPO would be worth 23 cents today…. The company said in November that its board had authorized a $500 million stock buyback, looking to offset a part of the share dilution from its stock-based compensation plans. Snapchat has also invested in AI tools to improve its advertising business.” WALL STREET JOURNAL

 

Uncertainty Is Forcing a Rethink of the Boardroom
Pressure builds to align board expertise with evolving strategic needs

 

"More corporations appear to be executing board refreshment strategies and even considering reorganizing their boards to better compete in an extremely unpredictable marketplace. Increased pressure from shareholders to improve stock performance has companies searching to find new board members with relevant experience in specific industries or adding directors with requisite experience to help engineer a given business strategy or corporate turnaround. Given this trend, it might be wise for board members to begin searching for new opportunities that fit their personal skillset and put them in position to accelerate growth at another organization.” CORPORATE BOARD MEMBER

 

CEOs Need Boards to Think Differently
Disruptive times call for novel approaches to board governance and guidance

 

"In uncertain and disrupted times, the usual patterns of boardroom discussion have to evolve.… Here are three ways board members can ensure boardroom discussions keep up with today’s constant change: 1. Avoid straight-line thinking. Boards can encourage a shift to more scenario-based and dynamic planning and decision-making. Uncertainty makes traditional forecasting difficult and less reliable. Voluminous board books, prepared for the board’s critique or blessing, assume that the path to value is known and relatively straightforward.… Instead, directors should be tracking progress and pace toward strategic goals, recognizing that it’s not a straight line. They should expect course corrections and not put management on the defensive about them…. and considering how the company should prepare for alternate futures…. 2. Create strategic options, not just plans. Directors can help CEOs set priorities around creating and expanding value by taking more of a portfolio approach to strategies, investments, and returns. In today’s environment, traditional, long-term, big investments (like building a new plant) are riskier and less certain than they once were. It therefore stands to reason that companies should place more bets, creating options if some don’t pan out…. The idea is to help the right priorities emerge in a process of experimentation, testing, and discovery. 3. Keep the core strong. Even as executives tackle new marketplace challenges and opportunities, boards should speak up for and support the CEO’s focus on ‘North Star’ fundamentals, including: Customers… Technology…Risk…” HARVARD BUSINESS REVIEW 

 

Oracle Cuts Jobs While Doubling Down on AI
Company trims roles as it reallocates resources toward infrastructure and growth

 

“Oracle began to significantly reduce its workforce Tuesday while it continues to build out costly data centers for artificial-intelligence development…. The full scope of the layoffs isn’t yet clear, but some employees said internal metrics show the count of reductions thus far in the thousands. Analysts at investment bank TD Cowen earlier this year predicted Oracle would shed as many as 30,000 workers and sell some of its assets as it finances its AI infrastructure projects…. A number of other technology companies have laid off swaths of workers in recent months, in many cases working to automate more tasks with AI. Amazon laid off roughly 30,000 employees in six months. Payments processor Block in February announced it was cutting nearly half of its staff, in a move Chief Executive Jack Dorsey said was due to AI.” WALL STREET JOURNAL

 

Xerox Names Louie Pastor CEO in Leadership Transition

As decision-making by institutional investors becomes less centralized, companies will need to reassess the way they build support for important votes

 

“Printer and digital workplace technology developer Xerox Monday said its board of directors has appointed Louie Pastor as its new CEO after former CEO Steve Bandrowczak stepped down. The change in CEO is effective immediately. Pastor, who joined Xerox in late 2018 as executive vice president and general counsel, most recently served as president and chief operating officer…. Bandrowczak, a 7-plus-year Xerox veteran who is 65 years old, served as CEO since August 2022. He took that role following the death of former CEO John Videntin in June of that year. Bandrowczak’s sudden departure appears to be a friendly one…. Pastor, who is 41 years old, steps into his new role as Xerox goes through several changes that happened under Bandrowczak’s leadership. Xerox in December 2024 unveiled its planned $1.5-billion acquisition of Lexmark…. Pastor is also not the only recent major change in Xerox’s C-suite. The company on December 3 saw Chuck Butler take over as chief financial officer….” CRN

 

A More Nuanced Proxy Season Takes Shape in 2026

Fewer proposals, but greater complexity as investor expectations and scrutiny evolve

 

“After reaching record levels in 2024, shareholder proposal activity moderated in 2025 across both the Russell 3000 and the S&P 500. While fewer proposals were filed, a larger share were resolved through negotiation, withdrawal, or omission rather than votes at annual meetings, reflecting heightened issuer caution following changes to SEC guidance under Rule 14a-8…. Average shareholder support for proposals remained stagnant or declined slightly in 2025 across most categories, continuing patterns observed in recent years. Governance and executive compensation–related proposals were most likely to attract support, reinforcing investor prioritization of issues perceived as directly tied to board accountability, pay alignment, and oversight effectiveness…. Anti-ESG proposals increased as a share of filings in 2025 but were more frequently omitted or withdrawn than in prior years, suggesting that issuers were more willing to challenge or negotiate such proposals under a shifting regulatory framework.” HARVARD LAW SCHOOL FORUM ON CORPORATE GOVERNANCE

 

Protecting Value After the Deal

Boards play a critical role in ensuring value isn’t lost in integration

 

“Most experts agree that the first 100 days after closing a major transaction are critical, yet many boards may disengage precisely when oversight matters most. With M&A activity growing around 10% in 2025 and 70-to-90% of mergers failing to meet expectations, the post-merger integration phase demands sustained board attention. Directors who retreat to quarterly check-ins risk missing the early warning signs of value destruction, including talent flight, cultural friction and control environment gaps that can undermine even the soundest strategic rationale supported by the board before the transaction. Research shows that 47% of key employees leave within the first year post-merger, climbing to 75% within three years. For knowledge-intensive acquisitions, this exodus represents the departure of the very value the board approved purchasing.” DIRECTORS & BOARDS

 

When Oversight Becomes Overload

As mandates multiply, boards face a widening gap between what’s expected and what’s realistically possible

 

“There is a growing asymmetry between boards’ expanded responsibilities and the structural limits on their capacity. Over the past two decades, regulators have increasingly required boards to oversee compliance across a wide range of issues. In response to the early-2000s accounting scandals, the Sarbanes–Oxley Act tasked boards with active oversight of financial reporting. After 9/11, regulators required bank directors to adopt and oversee their bank’s anti-money-laundering policies. The 2008 financial crisis brought on new mandates for bank boards to monitor capital adequacy on an ongoing basis. In the wake of the mid-2010s cyberattacks, financial regulators began insisting on board involvement in data security…. In isolation, each board involvement mandate makes sense, as it is intended to elevate a first-order issue to the highest levels of governance and ensure firm-wide buy-in. But taken together, these mandates create a problem of board overload. A typical board has ten members and meets eight times a year. Directors’ time and attention are finite, as is space on the meeting agenda.” HARVARD LAW SCHOOL FORUM ON CORPORATE GOVERNANCE

 

How D&O Insurance is Changing to Meet Evolving Risks

From ransomware to AI, new threats are reshaping the perspective on board accountability

 

“The directors and officers (D&O) liability insurance landscape in the US is shifting rapidly in early 2026 as emerging threats like cyber‑security incidents and AI risks reshape litigation patterns, underwriting practices and coverage disputes. As boards confront expanded liabilities and insurers adjust to complex exposures, the traditional features of D&O coverage are under pressure from technology, litigation trends and changing regulatory expectations. One of the most definitive recent developments highlighting the importance of precise policy language came from the Delaware Supreme Court. On January 27, 2026, the court affirmed coverage for a $28 mn settlement in a securities class action involving Harman International Industries, overturning a D&O insurer’s attempt to use a so‑called ‘bump‑up’ exclusion to avoid paying the claim.” GOVERNANCE INTELLIGENCE

 

The Expanding Forces Shaping Corporate Governance

Nonprofits have increasingly waged battles at the heart of corporate governance and have left a significant mark in expanding the boundaries of the field

 

“Who are the pivotal actors and interests shaping corporate governance? Traditional accounts focus on shareholders, directors, and officers, and treat corporate governance as largely an intra-firm issue of power, incentives, and monitoring. Recent scholarship has expanded this view by identifying additional actors and forces, including the diverse constituents of the U.S. ‘corporate governance machine’ (such as proxy advisors, stock exchanges, stock indices, and ratings agencies), as well as international organizations that have propelled ‘the rise of international corporate law.’ Other commonly identified influences include corporate gadflies, the state as a shareholder, and broader political-economic forces such as populism, nationalism, and geopolitics. These accounts, however, often leave out an important part of the picture: the role of nonprofits in shaping corporate governance.” HARVARD LAW SCHOOL FORUM ON CORPORATE GOVERNANCE

    Seat at the Table 

    • HubSpot appoints Mike Berry to its board, CFO of data platform MongoDB

    • Yum Brands names to its board Kathleen Oberg, former CFO of Marriott International

    • Infrastructure firm Core & Main announces to its board Susan Hardwick, former CEO of American Water Works Company

    • Cal-Maine Foods adds to its board Dudley Wooley, CEO of Ross & Yerger Insurance

    • Biotechnology firm Immunic welcomes to its board Jon Congleton, CEO of Mineralys Therapeutics

    • Genomic sciences firm Bruker elects to its board Thierry Bernard, CEO of molecular diagnostics firm QIAGEN N.V.

    • Entertainment conglomerate HYBE Corporation names to its board Kevin Mayer, former CEO of TikTok

    • AI firm Skillsoft appoints to its board Art Gilliland, CEO of identity security firm Delinea

    • Genome firm Illumina adds to its board David King, former Executive Chairman and CEO of Laboratory Corporation of America Holdings

    • Deli food firm Mama’s Creations elects to its board Fred Halvin, former VP of Corporate Development at Hormel

    • Flagstar Bank welcomes to its board Eli Miller, Senior Managing Director at Liberty Strategic Capital

    • Coya Therapeutics announces to its board Mark Pavao, Managing Partner for Biotech Value Advisors

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